IT Support Services

Information Technologies (IT) Support Services encompasses a comprehensive suite of services tailored to meet the diverse needs of clients. This typically includes: 

Together, these elements form a holistic approach to Information Technologies (IT) support, aimed at maintaining the optimal performance of a business's technological operations while providing customer satisfaction and trust.

How We Do Help Desk

Our Help Desk is powered by Pennsylvania-based Intrada staff, who use sophisticated management tools designed for efficient troubleshooting and user assistance with minimal interaction. This method enables both efficiency and quick resolution of most issues that may arise in your daily operations. For situations requiring direct engagement, we facilitate communication via email, phone, or remote-control sessions, ensuring so that we can swiftly and effectively address staff concerns while minimizing disruptions and allowing for seamless continuation of operations without significant downtime.

Additionally, Intrada tracks every request through a ticketing system, providing a detailed record of communication and resolution steps. The Intrada Help Desk Ticket System also uncovers valuable insights into recurring issues, Intrada's response or Service Level Agreement (SLA) or areas where training could improve user knowledge. Our goal is to maintain your workflow uninterrupted, positioning our Help Desk as a crucial element of your team's success. Should an issue prove unresolvable remotely, we promptly dispatch a technician to address the situation in accordance with our agreement.

How We Do Network Support

Network Support is a crucial pillar within our Information Technologies (IT) Support Services, focusing on the reliability of physical network connections, server resources, Cloud resource management, and seamless Internet access. This service goes beyond mere connectivity; it encompasses the meticulous design, implementation, and maintenance of the company’s network infrastructure to provide optimal performance and security.

Security is not an afterthought in our Network Support services; it is ingrained into every process. Based on Cybersecurity Maturity Model Certification (CMMC) standards and a basic requirement of support cyber insurance standards, we will recommend integrating advanced security measures to protect against external threats while safeguarding your data and technology assets at every juncture. From firewall management, multifactor wherever possible and intrusion prevention to the provision of secure Virtual Private Network (VPN) services for remote access, our security services are comprehensive and built into the very fabric of our network support strategy. 

Intrada's security services place a strong emphasis on employee training—a cornerstone of the comprehensive services we provide. Our aim is to significantly improve your team's skills and confidence in navigating your Information Technologies (IT) systems. This approach not only minimizes the likelihood of user-generated issues but also augments your staff's ability to leverage technology more effectively in their roles. We design our training sessions to meet the unique needs and technological landscape of your business. Topics covered include creating secure passwords, identifying phishing attempts, and the correct usage of company networks. By incorporating regular, up-to-date training into our offerings, we've demonstrated that your employees become both users and savvy contributors to your company's digital security framework.