Information Technologies - Capabilities

Information Technology Services

Our range of comprehensive IT services ensures your business remains at the forefront of technology, maximizing productivity and security. Below are some of the common IT services we provide:

• Network Infrastructure Design and Management
• Cybersecurity Solutions
• IT Consulting and Strategy
• Cloud Services and Migration
• Managed IT Services
• Onsite and Remote IT Support
• Help Desk Support
• Data Backup and Disaster Recovery
• Software Development and Integration
• Hardware and Software Procurement
• VOIP and Unified Communications Systems

Service Delivery Models

Intrada Technologies offers services through PRO-Active Agreements. These monthly agreements includes a comprehensive suite of monthly services designed to ensure your Information Technology (IT) infrastructure remains robust, secure, and efficient. This model prioritizes PRO-Active maintenance, monitoring, and rapid response to client issues, designed to minimize downtime and maximize productivity. With our PRO-Active Agreement, clients receive the following benefits:

• Regular on-site visits as needed to address tasks and issues.
• Ongoing system monitoring and maintenance.
• Priority response to service requests.
• Comprehensive Information Technology (IT) support, inclusive of help desk assistance for rapid issue resolution.

This PRO-Active approach keeps problems from escalating and allows for swift resolution of issues that can be managed remotely by our dedicated help desk team.

Break and Fix Option

For clients who prefer a more traditional arrangement, Intrada also offers a "Break and Fix" option. This model is suitable for temporary or trial situations where regular ongoing maintenance isn't required. Under this arrangement, our services are provided on an as-needed basis to address specific issues, without the commitments inherent in a PRO-Active Agreement.

Note: Intrada Technologies does not provide dedicated, regularly scheduled on-premise staff to support your network or user base. Our experience has shown that this model is more expensive and is not an efficient use of technical resources or effective for network management. Instead, our approach with the PRO-Active Agreement includes periodic visits tailored to your needs, ensuring tasks and issues are addressed promptly without relying on full-time on-site staff. This method enhances efficiency and leverages remote capabilities to quickly resolve many issues.

Locations Served 

While we specialize in remote IT services across the Northeast United States, our primary focus is placing one of our staff members onsite within 4 hours if necessary. This includes Pennsylvania, New Jersey, Maryland, Delaware, and Southern New York. Our commitment guarantees that no matter where your business is located within these regions, you can count on Intrada Technologies for reliable and effective IT solutions.

Experience

Founded in 2000, we are more convinced than ever that each connection is an opportunity to build lasting business relationships grounded in trust and accountability. Whether supporting a small business with a few devices or a large organization with hundreds, our approach remains customer-focused and managed with precision.

We acknowledge the ever-evolving nature of technology—shaped by advancements in capabilities, impacts on productivity and security, and the competitive strategies of the aggressive Information Technology (IT) industry. From the physical layer of cabling and infrastructure to the virtual layer of servers, workstations, devices, and applications, Intrada has amassed experience across nearly every industry.

Intrada's journey began with the founders supporting an international manufacturing company operating on dial-up, Novell servers, 10base-T hubs, and Windows 95. As Intrada expanded, we broadened our expertise to serve a diverse array of clients, including children and youth services, retail sales, manufacturing, real estate, and several medical offices.

As our client base and environments grew, it became evident that the break-fix model was insufficient. Driven by a strong desire to automate and streamline processes—from loading operating systems to deploying applications—we aimed to identify and resolve issues before they impacted our clients. This vision led to our investment in Managed Services in 2008. This innovative concept and toolset, new to the industry at the time, provided a framework for multi-client management and support.

While many companies claim to be Managed Service Providers (MSPs), at Intrada, we prefer the term PRO-Active Network Management. Our approach emphasizes proactive management through automation, scripting, monitoring with notifications, patching, remote control, and reporting, all under a single monthly fee. This allows us to manage more with fewer resources, delivering cost-effective solutions while ensuring comprehensive network management. We wanted a solution that could either complement an organization's existing IT department or act as their full IT department, and PRO-Active allows us to provide that level of service and relationship.

At Intrada, we continue to invest heavily in our systems and staff to enhance our capabilities. New technologies and requirements, such as cloud solutions, cybersecurity, automation, AI, and remote users, necessitate strong support procedures and ongoing guidance and training for staff to maximize the benefits of these technologies. Change is sometimes challenging but essential for growth, efficiency, and competitiveness. Information Technology (IT) is one of the most integrated functions critical to an organization's success and results.