Cloud and Hosting Solutions - Capabilities

Cloud and Hosting Services

Our range of comprehensive cloud and hosting services ensures your business remains at the forefront of technology, maximizing productivity and security. Below are some of the common cloud and hosting services we provide:

• Cloud Infrastructure Design and Management
• Cybersecurity Solutions for Cloud Environments
• Cloud Consulting and Strategy
• Cloud Migration Services
• Managed Cloud Hosting Services
• Onsite and Remote IT Support for Cloud Solutions
• Help Desk Support for Cloud Issues
• Cloud Data Backup and Disaster Recovery
• Software Development and Integration for Cloud Platforms
• Microsoft 365 Business
• Google Suite and Workspace
• Managed Email Hosting
• Microsoft Azure
• Amazon AWS
• Microsoft SharePoint Design and Management
• Cloud Licensing Sales and Management

Service Delivery Models

Intrada Technologies offers services through PRO-Active Agreements. Our monthly agreements include a comprehensive suite of monthly services designed to make sure your Cloud and Hosting infrastructure remains secure and efficient. This model prioritizes PRO-Active maintenance, monitoring, and rapid response to client issues, designed to minimize downtime and maximize productivity. With our PRO-Active Agreement, clients receive the following benefits:

• Regular on-site visits as needed to address tasks and issues.
• Ongoing system monitoring and maintenance.
• Priority response to service requests.
• Comprehensive Cloud and Hosting support, inclusive of help desk assistance for rapid issue resolution.

This PRO-Active approach provides the resources to support your staff and keeps problems from escalating and allows for swift resolution of issues that can be managed remotely by our dedicated help desk team.

Break and Fix Option

For clients who prefer a more traditional arrangement, Intrada also offers a "Break and Fix" option. This model is suitable for temporary or trial situations where regular ongoing maintenance isn't required. Under this arrangement, our services are provided on an as-needed basis to address specific issues, without the commitments inherent in a PRO-Active Agreement.

Locations Served

While we offer and support cloud services nationwide, we understand that some organizations require onsite assistance for optimal service. In such instances, Intrada Technologies partners with local resources to provide "boots on the ground" support. If your organization is more than four hours from our Pennsylvania headquarters, Intrada will find local resources to meet your onsite needs. No matter where your business is located, you can rely on Intrada Technologies for dependable and effective Information Technology (IT) solutions. Onsite support locations encompass Pennsylvania, New Jersey, Maryland, Delaware, and southern New York.

Experience

Founded in 2000, we have continually adapted to the ever-evolving technology landscape. A significant transformation in recent years has been the shift from on-premises to cloud services, profoundly altering the technology delivery model. This change has required us to invest heavily in additional training and to rethink how we deliver our services, making certain that both our team and our clients can maximize the potential of these advanced resources.

The transition to cloud solutions demands not only robust support procedures but also ongoing guidance and training for staff to stay current with new technologies like cybersecurity, AI, and automation. This change impacts not just our company, but also our clients, requiring them to adapt to new methods of utilizing, budgeting, and managing these resources effectively.

At Intrada, we emphasize PRO-Active management through automation, scripting, monitoring, and remote control, all bundled under a single monthly fee. This approach allows us to manage more with fewer resources, providing cost-effective solutions while ensuring comprehensive network management. Our goal is to complement an organization's existing Information Technology (IT) department or act as their full Information Technology (IT) department, delivering a high level of service and building lasting business relationships founded on trust and accountability.

Change is essential for growth, efficiency, and competitiveness, especially in the dynamic field of Information Technology (IT). By continually investing in our systems and staff, we strive to stay ahead of technological advancements, so our company and our clients can thrive in this rapidly evolving environment.